Getting Started
Installation, login, and interface overview to get you up and running quickly. Read more →
Lucille Claims Management System
Your comprehensive guide to managing insurance claims efficiently and securely
Documentation Overview
Section titled “Documentation Overview”Dashboard
View analytics and metrics with charts, trends, and key performance indicators. Read more →
Managing Cases
Create, view, update, and track insurance claim cases through their lifecycle. Read more →
Team & Roles
Manage users and configure role permissions (Super Admin only). Read more →
System Configuration
Configure master data including insurance companies, claim types, and locations. Read more →
Key Features
Section titled “Key Features”- Network Security: Access restricted to authorized office networks only
- Role-Based Access: Super Admin, Manager, Handler, and Accounting roles with specific permissions
- Comprehensive Analytics: Real-time dashboards with case metrics, trends, and performance indicators
- Case Management: Complete lifecycle tracking from creation to closure with automatic reference numbering
- Flexible Configuration: Customizable master data for insurance companies, claim types, and locations
- Audit Trail: All activities monitored for security and compliance
User Roles
Section titled “User Roles”- Super Admin: Full access to all features including user and system configuration
- Manager: Dashboard, cases, locations, and insurance office management
- Handler: Dashboard and case management only
- Accounting: Dashboard (financial view) and case viewing
Quick Links
Section titled “Quick Links”- New to the system? Start with Getting Started
- Need to view metrics? Check the Dashboard
- Working with claims? See Managing Cases
- Admin tasks? Visit Team & Roles or Configuration